idemeum
AI agents for IT
Triage, resolve, and automate the routine side of IT with AI.
We take routine IT off your team’s plate
01
Triage tickets
Summarize, categorize, and enrich IT tickets.
02
Resolve issues
Fix IT issues automatically, on the laptop and in the cloud.
03
Automate workflows
Run routine IT workflows across your cloud apps.
Meet AI agents for IT
Assist fixes what employees ask for, and Automate runs what your systems trigger.
Assist
The AI agent employees ask for IT help, fixing problems on their computer and in the cloud.
70% Resolved
30% Escalated
Automate
The AI agent that runs IT workflows on its own, across your cloud systems.
Assist
The AI agent employees ask for IT help, fixing problems on their computer and in the cloud.
Employee
9:41
Assist
My VPN won't connect
Checking the VPN client…
Fixed. You're connected.
- Device repair Fixes VPN, Wi-Fi, disk, printer and app problems.
- Cloud repair Resets passwords and MFA, unlocks accounts.
- Triage and diagnostics Escalates what it can't fix, with diagnostics.
- Proactive fixes Spots issues and offers a fix before anyone asks.
- Knowledge base answers Answers policy and how-to questions.
- Access requests Grants access to apps and groups.
Automate
The AI agent that runs IT workflows on its own, across your cloud systems.
ITSM tickets
HR events
Schedule
Automate
idemeum cloud
- Received Ticket #4821
- Summary VPN fails after update
- Category Network
- Priority High
- Routed to Network team
- Updated Ticket in your ITSM
- Triage ITSM tickets Categorizes and prioritizes every incoming ticket.
- Auto-resolve tickets Closes routine tickets end to end, using tested skills.
- Automate workflows Runs onboarding, access and scheduled work.
Solutions
ITSM ticket triage
Every ticket arrives classified, diagnosed and documented before a technician opens it.
ITSM ticket
Halo · Jira · ConnectWise
Automate
Every ticket is triaged at intake.
Triage steps
- Triage note Add a summary, sentiment, urgency and entities.
- Type Set type, subtype and item from your definitions.
- Priority Set priority from your definitions.
- DiagnosticsRMMMDMIdP Add diagnostics using external integrations.
- Knowledge base Attach relevant documentation.